I didn’t receive a text to reset my password

If you have forgotten your password, and you did not receive a texted code to reset it, check these things: 

1. Ensure that the phone number attached to your account is correct by checking the last 4 digits of the phone number displayed, before you send the passcode reset link. 

2. Check any alternative phone numbers that might have been used to create your account profile.

If neither of these fixes the issue, reach out to our support team here, and we would be happy to help!