How to process a refund

If a team registered for your event needs to be refunded, follow these steps: 

1. Login to your account and access your dashboard. 

2. Identify the Event:

• Determine the specific event for which the team is requesting a refund. 

3. Locate the Team:

• Find the team's registration within the event's participant list.

4. Initiate the Refund:

• Access the team's registration details.
• Select the "Refund" option from the available actions or dropdown menu.

• Confirm the refund request.

5. Process the Refund:

• The system will initiate the refund process.
• The refund will be sent to the original payment method.

Important Note:

The refund may take 10-15 business days to be reflected in the team's account, depending on their financial institution.

Service fees are non-refundable.